Service

Beijing Jiuhong Group, an leading machinery and parking solution supplier in China, provides not only quality construction equipment, but also first-class services.

Pre-sales Services
1.We offer customers free catalogs of our products and other relevant files.
2. We also provide free shuttle as well as board and lodging (four-star hotel) for customers who come to visit our company.

After-sales Services
1.The construction equipment we offer enjoys one-year guarantee period. If any spare parts have quality problems within this period, we will immediately replace them for free.
2. We supply free quick-wear parts for one year use when the equipment is delivered in order to facilitate the replacement when necessary.
3. Double hot lines for 24-hour after-sales services are ready to reply any questions from the customer at any time.
4. Online after-sales service is available as well. Through the instant network connection we supply customers with video & voice presentation and literal interpretation.
5. The technical documents will be attached with the equipment while leaving the factory, including the installation and maintenance manual, installation video, etc.
6. If needed, we will send one technician to the site to provide guidance on installation and debugging as well as the training of operators. The guidance and training are free of charge within 10 days, but the round-trip international air tickets, visa application fees, personal insurance, as well as the board and lodging expenses of the technician are paid by the customer. If the installation time exceeds 10 days, the customer should pay 50USD a day for the technician.
In addition, OEM service is available.

Beijing Jiuhong Heavy Industry Machinery Co., Ltd.
Add.: Xisha Industrial Park, Beiqijia Town, Changping District, Beijing, China
Tel.: +86-10-81768989
Mobile: +86-18600331721
(Whatsapp&Wechat)
Fax:+86-10-81769546
E-mail: machine@bjfth.com
Contact person: Star Yang